Ordering Information{ Ordering Information } I am committed to creating each Bella-Bijou piece with the highest level of quality and to stand the test of time. Customer service and enjoyable shopping experience is of the up most importance for each and every client. Please contact me if you have any comments or concerns. { Currency } All prices are shown in CAD dollars. { Payment } All orders are processed with Paypal. You can securely pay for your new jewellery with any major credit card, bank transfer or online check with Paypal without needing to sign up for an account. Easy as pie!{ Turn Around Time } Each item is made to order by me, as the order comes in. Generally orders are created and shipped within 3-7 business days from time of payment. Custom and specialty orders may require added time, and will always be quoted a turn around time before the order is placed. Wholesale accounts can expect approx 2 weeks for order completion before shipping. { Shipping Services & Rates } It is so important to me that your special jewellery purchase arrives in your hands in the same condition it left my hands! All packages are shipped via Canada Post. Items are carefully wrapped in 100% recycled cotton lined jewellery boxes and shipping in recycled or degradable bubble lined mailers. Boxes are always decorated with my Bella-Bijou Jewellery stamp, and a decorative ribbon - ready for gift giving! * If you are sending a gift directly to a lucky recipient, let me know when checking out and I will include your personal message on a gift card!* Items with a value of $100 or under are shipped Canada Post Airmail, with insurance - a 4-10 business day service approximately. Items valued at over $100 and shipped within North America are sent Expedited Parcel, which is insured and generally takes 6-12 business days. International sales outside of North America are sent International Airmail, which is a 6-12 business day service approx, and can only be insured up to $100. Please contact me if you would like to discuss other shipping options. **PLEASE NOTE** Bella-Bijou Jewellery cannot be held responsible for any duties or taxes you may have when your parcel enters your country. Residents of CANADA will be charged their appropriate provincial sales tax. Shipping Costs for Canadian Addresses
*$1 is added towards shipping for each $100 worth of goods ordered Shipping Costs for US Addresses
*$1.50 is added towards shipping for each $100 worth of goods ordered Worldwide Shipping Addresses
*$1.50 is added towards shipping for each $100 worth of goods ordered { Returns & Exchanges } Due to the fact that my orders are made to order, and often to specific sizes, I am unable to accept returns. Under the circumstances that you receive your Bella-Bijou piece broken, damaged in the mail, or defective, please contact me immediately. I never anticipate my jewellery breaking, but if for some unfortunate reason your purchase becomes defective within 30 days from the time shipped, I will fix/replace/refund the item. I create all my jewellery with heart & soul - and want it to be passed on for generations! Exchanges can be made on items that are not earrings, rings or custom items, up to 30 days after the item has shipped. Return shipping is paid by the buyer. Please contact me if you need to discuss a concern with your package.
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